POLICIES

WHAT IS YOUR LATE POLICY?
If you are new to the studio and arrive late you will be unable to join class. All new clients are required to arrive 10 minutes early to be introduced to the machine. For all other clients, we will offer your spot to waitlisted clients as soon as class starts. Please arrive on time to avoid losing your spot.

WHAT IS YOUR CANCELLATION POLICY?
We have a 10 hour cancellation policy. You can cancel without any fees or class loss 10 hours prior to the start time of your class. If it is within 10 hours you will be charged a $10 late fee and lose your class. If you NO SHOW your class there will be a $15 no show fee and you will lose your class.

WHAT IS THE WAITLIST AND HOW DOES IT WORK?
If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. In order to do so, you must purchase a class or series. If you do not get a spot in the class, the class credit will be returned to your account. If a spot opens more than 6 hours before the start of class, you will be added to the class and receive an email confirmation.

Any time before 6 hours of the start of class, if you are still on the waitlist and realize you no longer want a spot in class, please remove yourself from the waitlist, just like you would cancel a class, and the class credit will be returned to your account.

HOW DO I CHECK IF I AM ON THE WAITLIST?
To check your waitlist status, log in to your account and select My Classes. If you are on the waitlist, you will see your waitlist position. If you do not want this class, be sure to remove yourself from the waitlist or notify us and we’ll remove you.

WHAT IF I NEED TO CANCEL OR PAUSE MEMBERSHIP BEFORE DURATION IS OVER?
We get it, life gets busy and our schedules change. Clients can freeze their membership for one full month by contacting the studio at info@urbanlagree.com. The membership freeze will go into effect at the start of your next billing cycle and will resume automatically the following month. Clients can freeze their membership one time a year. Cancelling a membership before the minimum term has been reached is at the studios discretion and will be assessed on a case by case basis.

WHAT IS THE EXPIRATION OF CLASS PACKS?
All class packages have an expiration of 6 months. You must activate your package series by taking class within 6 months from purchase to avoid losing the classes.

WHAT IS THE MERCHANDISE RETURN POLICY?
Merchandise must be returned within 10 days of purchase to the studio.
All merchandise must be unwashed, unaltered and unworn with the original hangtags attached.
All garments are subject to inspection.
Refunds will only be issued in the form of account credit.
We reserve the right to refuse a return for any reason at our discretion. This includes, but is not limited to, if merchandise does not comply with our return policy (worn, washed, without tags, outside the 10 day period, etc).